FAQs

 

Postage

Peak Jewellery is posted worldwide via Royal mail, see below for our estimated postage times.

UK – 1st class signed for service – 1-2 business days – £5.00

Europe – International tracked & signed – 3-5 business days – £9.00

America  & Canada – International tracked & signed – 5-7 business days -£9.00

Please note that Next Day and Saturday delivery options are NOT available in these regions: Guernsey, Jersey, Isle of Man, Northern Ireland & North of Aberdeen.

Urgent UK Delivery
Please contact via email to ensure your item is instock, then place your order BEFORE 2pm Monday to Thursday for next day delivery. A signature will be required.

Returns

If for any reason you’re not happy with anything you’ve bought from us, you have 30 days from the date of delivery to return product(s) you bought on peakjewellery.com. All items are to be returned unworn in their original packaging. Please contact us via email to begin the return process. info@peakjewellery.com

For more on our Return policy, view our policy page

Please note due to hygiene reasons earrings cannot be returned.

Quality control

All Pieces sold in the UK comply by the Birmingham Assay Office regulations. Items that reach the particular weight parameters are completed by a full UK Hallmark stamped by the Birmingham Assay Office to confirm the precious metal fineness, for your own guarantee of quality. Any items that fall below the weight regulations will instead carry a simple stamp to display the metal composition.

If you have any questions regarding the Peak Jewellery process, please just put your question in an email.

Privacy Policy

Click here to view our privacy policy

Packaging

All items will be securely packaged in a luxury branded gift box and bag. All packaging and promotional materials are made from recycled materials or sourced from sustainable forests.

Your parcel will arrive in a protective and discreet box.

After Care

Peak Jewellery recommends the following to ensure your jewellery is kept looking its best;

Sterling Silver products should avoid contact with strong chemicals such as;
Chlorine, Perfume and Hairspray etc…
This can tarnish the metal. Professional jewellery polishing cloths will remove the tarnish and return it to its original finish.
For general wear, a soft cloth can be used to clean and polish.

Remove items prior to sleeping, showering or swimming to stop any unnecessary damage or loss. When not worn, keep flat in original packaging.

Sizing

For orders regarding a ring, please note your ring size in the ‘Order notes’ box at the checkout.

You will receive an email confirming this size is correct after ordering.